Term & Conditions

Term & Conditions :

These policies are published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, and are an ‘electronic record’ as contemplated under section 2(t) of the Information Technology Act, 2000 and the Rules thereunder. These Terms being an electronic record are generated by a computer system and do not require any physical or digital signatures.

PAYMENT POLICY

We accept all prepaid payment options such as all the major Credit Cards, Debit Cards, Net-Banking etc.accepts all Visa, Master Card, Maestro, American Express and Diners cards. You will be redirected to Your issuing bank's site, where You will have to follow the instruction to complete the payment.

Net Banking

You can make payment for an order by using Your Net Banking account. The App accepts payments for Your orders to sellers through various banks. You will be redirected to Your bank's site where You will be able to make payment after entering in Your login id and password that is known only to You.

Payment is an integral part of an online shopping experience. All payments shall be collected through secured payment options.

Users understand and acknowledge that all payments made by the Users using valid credit card/ Debit card/ Cash Card/ and other payment instruments or mechanism including net banking facility will be processed using a payment gateway or appropriate payment system infrastructure and the same is governed by a separate set of terms and conditions agreed between the User and the respective Issuing Bank and payment instrument issuing company.

Issuing Bank Terms and Conditions

If You face any of the above payment issues, try placing the order again in a short while or contact Your bank or issuer for technical assistance.jilanitoys is not liable for any loss or inconvenience caused to You when making payment or for any wrongful debits to Your cards or net banking accounts.

7.       Payment amount exceeds the limit mutually agreed to between You and Your bank or issuer.

6.       Incorrect login or password details are entered.

5.       Card or bank or issuer is not recognised

4.       The connection between Jilani toys and Your bank or issuer failed due to some technical reasons and the transaction could not be completed.

3.       The page is accidentally closed or refreshed or backspace is pressed while the transaction is being processed by Your bank.

2.       Card may be blocked or card details are no longer valid or need to be updated.

1.        Incorrect debit or credit card details are entered.

Payments can sometimes fail or remain in the pending stage. Some of the reasons could be:

Issues with Payments - Pending Payments:

DELIVERY POLICY

Shipping Address

Your shipping address and pin code will be verified with the database of Jilani toys before You proceed to pay for Your purchase. In the event Your order is not serviceable by our logistics service providers or the area is not covered, we will request You to provide us with an alternate shipping address. You can make purchases on the App from anywhere in the world but at the same time You must ensure the payment and shipping address is within India.

 When You submit an alternative address for delivery, You are responsible for accepting and collecting the package from such alternative address. Confirmation from the logistics service provider of successful delivery to the alternative shipping address is deemed as acceptance of delivery by You and Jilani toys will have no liability in this regard.

Delivery to Partner Store (subject to the availability of function and the facilities by seller)

Instead of delivering the order to Your shipping address, You can choose to have Your product delivered to a partner store so You can pick-up the package from the partner store at Your convenience. On Your collecting the package You will receive a notification by email or SMS at the email address or mobile number provided to Jilani toys confirming delivery of the product. Click here to get a list of our partner stores. If You do not collect the product from the partner store within allowed time, the product will be returned to the seller and Your order will be cancelled. No refund due to non-deliverability will be applicable to orders placed with Cash on Delivery options.

Delivery by Jilani toys or Seller

The delivery of the ordered products from the seller to You will be made by logistics service providers assigned by Jilani toys or Sellers. However, large and bulky products  may be delivered to You directly by the seller. Deliveries cannot be rescheduled after the order has been placed.

The logistics service provider assigned by Jilani toys will make a maximum of three [3] attempts to deliver Your order. In case You are not reachable, available or do not accept delivery of products in these attempts Jilani toys reserves the right to cancel the order at its discretion. You may be informed of such cancellation by email or SMS at the email address or mobile number provided to Jilani toys. The cancelled order is returned to seller. You agree not to hold Jilani toys liable for any cancellation.

If You wish to request the App to resend the product, You can do so by placing a new order for the product on the terms set out on the [‘product order page’] when You place the new order. Your order will be accepted subject to availability of the product.

In case there is any dispute regarding the shipment of the product or serviceability for the area not covered by the logistics service providers, Jilani toys will not be responsible for the non-delivery of the product.

Title and risk of loss for all products ordered by You shall pass on to You upon delivery of the products at the shipping address provided by You.

Missing Items

In the event, the product package received by You is missing one or more products or accessories or does not include the freebie or the order is partly delivered, You should inform Jilani toys through the Customer Care Team within 5 days of delivery date of the package. Missing products claims will not be accepted after 5 days from delivery date.

Jilani toys will not compensate for any mental agony or inconvenience or loss caused due to delay in delivery for any reason. You may be informed by email or SMS at the email address or mobile number provided to Jilani toys if any product in the order is unavailable or is delayed or lost in transit.

If the estimated delivery date has passed and You still have not received Your order, please contact us and we will take steps to track Your package. In such cases, we may also try to proactively contact You. Please check Your emails and SMS regularly for such updates.

8.                  Other unforeseen circumstances or events beyond the control of Jilani toys or logistics service provider.

7.                   Regional or national holidays which are considered as delivery holidays.

6.                  Product lost in transit.

5.                  Logistics service provider related challenges.

4.                  Political disruptions.

3.                  Natural calamities.

2.                   Transportation delays.

1.                    Bad weather.

Sometimes, delivery may take longer due to:

About Delayed Delivery

Delivery timeframes are just estimates and are not guaranteed delivery timeframes and should not be relied upon as such. Deliveries to certain locations may take longer than expected due to accessibility of the location and serviceability by the logistics service provider.

An estimated delivery time of each product will be displayed on the [‘product order page’]. On placing Your order, You will receive an email or SMS at the email address or mobile number provided to Jilani toys containing a summary of the order and also the estimated delivery time to Your location. The seller may take additional time to pack and dispatch certain products and this time will be indicated by the message on the [‘product order page’]. This period of time is to be added to the shipping speed You choose.

Delivery Time

In the event of dispute, Jilani toys will coordinate with You and the seller to reach an amicable solution. Jilani toys is only a facilitating link between You and the seller and will not be liable in any manner.

You are requested to fill the delivery sheet / acknowledgement used by the logistics service providers and note down the condition of the delivered package. Damaged or tampered products claims will not be accepted beyond the returns policy

Before accepting delivery of any product, kindly ensure that the product's packaging is not damaged or tampered. If You observe that the package is damaged or tampered, You are requested to refuse to accept delivery and inform Jilani toys within 5 days of delivery date.

Refusal of Delivery

In the event of dispute, Jilani toys will coordinate with You and the seller to reach an amicable solution. Jilani toys is only a facilitating link between You and the seller and will not be liable in any manner.

When a package delivered is missing one or more products or accessories, You are requested to return the original package delivered to the seller in accordance with the Return Policy.

Reasons for Return

The return has to be in compliance with the Return Policy associated with the product category.Products should be returned unused, in their original packaging along with the original price tags, labels, packing, barcodes, user manual, warranty card and invoices, accessories, freebies and original boxes defined as essentials. If any product is returned without the essentials, the product shall not be accepted for return and shall be sent back to You.

Refusal of Return Request

JILANI TOYS reserves the right to refuse or cancel any return request.  If the request for returns is not allowed by the Returns Policy, You will not be refunded the payment made or any costs and will not be able to raise a second request for return for the same product. You agree not to dispute the decision made by JILANI TOYS and accept JILANI TOYS'S decision regarding the refusal or cancellation and further agree not hold JILANI TOYS liable for any refusal or cancellation.

 Return Shipping Process

Self-send Process

In case of return of products initiated and subsequent courier of the product by You, if it is found that the returned product was not delivered to the seller or any other designated location specified or the package was empty, the onus shall be on You to prove through submission of proof of delivery from the concerned courier service provider to establish Your claim of return. Self-courier of returns should be initiated within the periods specified in the JILANI TOYS’s Returns Policy. JILANI TOYS is not liable to process the return request until satisfactory proof of delivery is provided to JILANI TOYS.

ORDER CANCELLATION POLICY

Cancellation of an order can be done either byJILANI TOYS or by You as under:

Cancellation by US

1.Technical errors or issues.         

 2. Product is unavailable with the seller.

3.Your failure to comply with any of these terms.

4.EMI offer is rejected by the bank.                   

  5. Multiple orders are placed for same product at the same address.

6.Bulk order is placed for the likely commercial resale.

7.       Order is undelivered after three (3) attempts.

Cancellation by You

You can cancel an order, or part of an order where multiple products have been ordered. This can be done either by calling or emailing Customer Care Team or in Your account on the App through ‘my account’. You should state the reason for such cancellation.

 You may cancel an order for any reason, although cancellation by You must be done before the product has been shipped for delivery to You. No cancellation is permitted subsequently.will process the request for cancellation as per the policy in force.You will receive a refund for Your cancelled orders that have been accepted in accordance with the Refund Policy.

REFUND POLICY

Refunds are provided for cancellation / return of products, subject to the eligible cancellation/ return as per Return Policy or these terms and conditions, initiated in accordance with the Return or Cancellation Policy.

Refund is made for the full amount of the order or part order successfully cancelled that was paid by You for the delivery of the order.

For return requests, the refund of payment is made after the returned product has been received by the seller and has passed the quality checks. The entire product cost along with any taxes and shipping charges if any will be refunded to You.

Interest charged by the bank providing the EMI Scheme till the time the request for return or cancellation is raised will not be refunded.

JILANI TOYS is not responsible for any errors or delays in refund due to banks or third party service provider errors or delays.

Refunds are normally processed within 1-6 working days after the completion of quality checks of product returned and further depends on various banking and payment channels.

No Warranty

All products or services are made available through the App on an "AS IS" basis and "AS AVAILABLE BASIS" without any warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability or fitness for a particular purpose or the legality of the products listed or displayed or transacted to the extent permitted by applicable law and JILANI TOYS does not accept any liability for any defects, deficiencies, short comings, errors or omissions.

Time Period for Refunds

No refund due to non-deliverability will be applicable to orders placed with Cash on Delivery options. Refund of Cash on Delivery orders returned by You may subject to levy of a charge which will be deducted from Your refund amount.

Refunds

If an order has been successfully cancelled, You will be sent a confirmation email or SMS at the email address or mobile number provided